EdgeNest Property Management is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our property management services, or interact with us in any way.
1. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide:
- Name, email address, and phone number
- Property address and details
- Banking and payment information for owner payouts
- Government-issued identification (for verification)
- Communication preferences
Property Information
For property management services, we collect:
- Property specifications (bedrooms, bathrooms, amenities)
- Photographs and virtual tours of your property
- Maintenance history and records
- Booking and occupancy data
- Revenue and expense information
Automatically Collected Information
When you visit our website, we automatically collect:
- IP address and browser type
- Device information and operating system
- Pages visited and time spent on our site
- Referring website addresses
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect to:
- Provide and manage our property management services
- Create and manage property listings on booking platforms
- Process owner payouts and financial reporting
- Communicate with property owners and guests
- Coordinate cleaning, maintenance, and repairs
- Send service updates, newsletters, and marketing (with consent)
- Improve our website and services
- Comply with legal obligations and protect our rights
3. Information Sharing
We may share your information with:
- Booking Platforms: Airbnb, VRBO, Booking.com where your property is listed
- Service Providers: Cleaning companies, maintenance contractors, photographers
- Payment Processors: Banks and payment services for owner payouts
- Legal Authorities: When required by law or to protect our rights
We do not sell your personal information to third parties.
4. Data Security
We implement security measures including:
- Encryption of sensitive data in transit and at rest
- Secure access controls and authentication
- Regular security assessments and updates
- Employee training on data protection
5. Your Rights
You have the right to:
- Access: Request a copy of your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your information
- Opt-out: Unsubscribe from marketing at any time
Contact us at privacy@edgenest.ca to exercise these rights.
6. Cookies
We use cookies to enhance your experience. See our Cookie Policy for details.
7. Contact Us
Questions about this Privacy Policy? Contact us:
EdgeNest Property Management
Email: privacy@edgenest.ca
Address: Greater Toronto Area, Ontario, Canada